Terms of service

Effective date: September 3, 2026

1. Acceptance and scope

These Terms of Service (“Terms”) are a legal agreement between you and Solvr, Inc. (“Solvr,” “we,” “us,” or “our”), a Florida corporation. They govern your access to and use of the websites Solvr operates at gosolvr.com, hospicecopilot.com, hospicepulse.com and homecareengine.com, including their subpages, forms, scheduling tools and content (each a “Site” and together the “Sites”).

By accessing or using a Site, requesting information, submitting a form or booking a meeting through a Site, you agree to these Terms and to our Privacy Policy, which is incorporated by reference and posted on each Site at /privacy-policy/. If you do not agree, do not use the Sites.

These Terms apply only to the Sites. They do not govern (a) the CoPilot application, any client portal (including copilot.gosolvr.com) or any other software Solvr makes available to customers, or (b) any consulting, marketing, software, training or other services Solvr provides. Those are governed by the written agreement between Solvr and the customer, including any order form, statement of work or business-associate agreement (a “Customer Agreement”). If these Terms conflict with a Customer Agreement, the Customer Agreement controls for the matters it covers.

2. Who the Sites are for

The Sites are business-to-business marketing and scheduling websites intended for hospice, home health and home care organizations and the people who work for or advise them. They are intended for users in the United States who are at least 18 years old. The Sites are not directed to children, and they are not a clinical-care channel, a patient portal or a resource for patients or families seeking care.

If you use a Site on behalf of an organization, you represent that you are authorized to act for that organization, and “you” includes the organization.

Information on the Sites describes services that Solvr may not be able to provide in every location. Nothing on a Site is an offer to provide services where Solvr is not permitted to provide them, and no engagement exists until a Customer Agreement is signed.

3. Site content is informational only

Content on the Sites — including articles, comparisons, calculators, benchmarks, examples and descriptions of Solvr’s products and services — is provided for general informational purposes. It is not medical, clinical, legal, regulatory, compliance, tax, accounting or financial advice, and it is not a substitute for advice from a qualified professional who knows your organization’s circumstances.

Some content may summarize or analyze publicly available datasets published by the Centers for Medicare & Medicaid Services or other public sources. Solvr does not warrant that any such analysis is complete, current or suitable for any particular decision.

Product descriptions, screenshots, feature lists, pricing summaries and performance examples are illustrative. The features, pricing and terms that apply to a customer are those stated in the applicable Customer Agreement.

Testimonials and case results, where shown, reflect individual experiences and are not a promise of results.

4. Requests, bookings and communications

The Sites let you request information or pricing, request an assessment, join a waitlist and book meetings such as a walkthrough or strategy call. Scheduling and form functionality is provided through HighLevel / LeadConnector, a third-party service provider.

When you submit a request or booking you agree to provide accurate, current and complete information and to update it if it changes. Solvr may decline, reschedule or cancel any request or booking at its discretion, including when a request does not come from a business user.

By submitting a request or booking, you agree that Solvr may contact you about it by email, telephone and, where you have opted in, text message, using the details you provided. These are business communications about your request; marketing emails include an unsubscribe link, and you may opt out of marketing communications at any time as described in the Privacy Policy.

You consent to receive communications from Solvr electronically, and you agree that notices, disclosures and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

5. Text messaging (SMS) program terms

This section applies if you opt in to receive text messages from Solvr.

Booking and request messages. When you check the text-message consent box on a Site form — for example when booking a walkthrough or strategy call — you agree to receive text messages from Solvr about that booking or request, such as confirmations, reminders, rescheduling notices and follow-up related to your request.

Operational program for Solvr team members. Solvr also operates an operational notification program for its own team members, described at gosolvr.com/sms. Team members opt in by texting START to (813) 331-1424; messages include task, workflow, scheduling and team-coordination notifications, and the program does not send marketing messages.

Message frequency varies. Message and data rates may apply according to your mobile carrier plan. Mobile carriers are not liable for delayed or undelivered messages.

You can stop receiving messages at any time by replying STOP to any message; you will receive a one-time confirmation and no further messages. For help, reply HELP to any message or contact [email protected].

Consent to receive text messages is not a condition of purchasing or receiving any product or service from Solvr. Solvr does not sell, rent or share your mobile number or text-message opt-in data with third parties or affiliates for their marketing purposes.

By opting in, you represent that you are the account holder for the mobile number provided or have the account holder’s permission, and you agree to notify Solvr if you give up the number.

6. Do not submit protected health information

The Sites and their forms, chat features and scheduling tools are not designed to receive protected health information (“PHI”) as defined under HIPAA, or any other patient, family or caregiver health information. Do not submit PHI through a Site. If Solvr receives PHI through a Site, Solvr may delete it.

Solvr acts as a business associate only when a written business-associate agreement is in place with a customer. Any HIPAA obligations applicable to Solvr’s services are governed by the applicable Customer Agreement and business-associate agreement, not by these Terms.

7. Acceptable use

You agree not to, and not to permit anyone else to:

• use a Site for any unlawful purpose or in violation of these Terms;
• submit false, misleading or fraudulent information, impersonate any person or organization, or misrepresent your affiliation;
• submit spam, bulk requests, test submissions or bookings you do not intend to attend, or otherwise interfere with the ordinary use of the forms and calendars;
• use bots, scrapers, crawlers or other automated means to access, copy or monitor a Site or its content, except for search engines operating under standard robots directives;
• probe, scan or test the vulnerability of a Site, bypass any security or access control, or introduce malware or other harmful code;
• copy, republish, frame, mirror or create derivative works from Site content except as permitted in Section 8;
• remove or alter any copyright, trademark or other proprietary notice; or
• use Site content or Solvr’s marks to build, train, market or advertise a competing product or service, or to suggest an affiliation with or endorsement by Solvr.

Solvr may investigate suspected violations and may suspend or block access to the Sites, cancel requests or bookings, and take other lawful action without notice.

8. Intellectual property and limited license

The Sites and all content on them — text, graphics, logos, images, video, audio, page designs, software, data compilations and their selection and arrangement — are owned by Solvr or its licensors and are protected by United States and international copyright, trademark and other intellectual-property laws.

Solvr, Hospice CoPilot, CoPilot, Hospice PULSE, PULSE, Home Care Engine, Growth Accelerator and the related logos are trademarks or service marks of Solvr, Inc. Other names and logos on the Sites belong to their owners and are used for identification only; their appearance does not imply endorsement.

Subject to these Terms, Solvr grants you a limited, non-exclusive, non-transferable, revocable license to access the Sites and to view, download and print Site content for your organization’s internal business evaluation of Solvr’s products and services. All other rights are reserved. No right, title or interest in the Sites or their content is transferred to you.

You may link to a Site’s public pages in a way that is fair and lawful and does not suggest sponsorship or endorsement by Solvr.

9. Feedback

If you send Solvr ideas, suggestions or other feedback about the Sites or Solvr’s products and services, you grant Solvr a perpetual, irrevocable, worldwide, royalty-free license to use and commercialize that feedback without restriction or compensation, and you agree that feedback is not confidential. Nothing in this section grants Solvr rights in a customer’s confidential information or data covered by a Customer Agreement.

10. Third-party services and links

The Sites use third-party services, including HighLevel / LeadConnector for forms, scheduling and customer-relationship management and Google services for analytics and advertising measurement, as described in the Privacy Policy. Those services are provided under their own terms and privacy notices, and Solvr is not responsible for them.

The Sites may link to third-party websites or resources. Solvr provides links for convenience only, does not control those sites and is not responsible for their content, accuracy, availability or practices. Your use of a third-party site is at your own risk and subject to that site’s terms.

11. Copyright complaints

Solvr respects the intellectual property of others. If you believe content on a Site infringes a copyright you own or control, send a written notice to Solvr, Inc., Attn: Copyright, at the mailing address in Section 19, or by email to [email protected] with the subject line “Copyright Notice,” that includes: a description of the copyrighted work; the URL of the material you believe is infringing; your name, address, telephone number and email; a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent or the law; a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act for the owner; and your physical or electronic signature.

12. Disclaimers

THE SITES AND THEIR CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, SOLVR DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SITES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE OR FREE OF HARMFUL COMPONENTS, OR THAT CONTENT IS ACCURATE, COMPLETE OR CURRENT.

Solvr may change, suspend or discontinue any part of the Sites at any time without notice. This section does not limit any warranty Solvr gives a customer in a Customer Agreement.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SOLVR AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL OR DATA, ARISING OUT OF OR RELATING TO THE SITES OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, SOLVR’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SITES OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

Some jurisdictions do not allow certain limitations or exclusions, so some of the above may not apply to you. This section does not limit liability that cannot be limited by law, and it does not limit any liability Solvr accepts in a Customer Agreement.

14. Indemnification

You agree to defend, indemnify and hold harmless Solvr and its officers, directors, employees, contractors, agents and licensors from and against any claims, liabilities, damages, losses and expenses, including reasonable attorneys’ fees, arising out of or relating to your violation of these Terms, your misuse of a Site, information you submit through a Site, or your violation of any law or the rights of a third party.

15. Governing law and disputes

These Terms and any dispute arising out of or relating to the Sites are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules, and, where applicable, the federal laws of the United States.

You agree that any dispute arising out of or relating to these Terms or the Sites will be brought exclusively in the state or federal courts located in Escambia County, Florida, and you consent to the personal jurisdiction of those courts.

TO THE EXTENT PERMITTED BY LAW, YOU AND SOLVR EACH WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED OR REPRESENTATIVE PROCEEDING.

Before filing a claim, each party agrees to give the other written notice of the dispute and a 30-day opportunity to resolve it informally. Notices to Solvr under this section go to the address in Section 19.

16. Suspension and termination

Solvr may suspend or terminate your access to the Sites at any time, with or without notice, for any conduct that Solvr reasonably believes violates these Terms or is harmful to Solvr, other users or third parties. Sections 3 and 6 through 19 survive any termination.

17. Changes to these Terms

Solvr may update these Terms from time to time. When we do, we will post the updated version on the Sites and revise the effective date above. Changes apply prospectively from the effective date. Your continued use of a Site after the effective date means you accept the updated Terms; if you do not agree, stop using the Sites.

18. General

These Terms, together with the Privacy Policy, are the entire agreement between you and Solvr regarding the Sites and supersede any prior terms regarding the Sites. They do not supersede any Customer Agreement.

If any provision of these Terms is held unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in full effect. Solvr’s failure to enforce a provision is not a waiver. You may not assign these Terms; Solvr may assign them in connection with a merger, acquisition, reorganization or sale of assets. Solvr is not liable for delays or failures caused by events beyond its reasonable control. Headings are for convenience only.

The Sites are operated from the United States and are intended for users in the United States. Solvr makes no representation that the Sites are appropriate or available elsewhere.

19. Contact

Questions about these Terms: [email protected]. Privacy requests: [email protected], subject line “Privacy Request.”

Legal notices: Solvr, Inc., Attn: Legal, 3225 McLeod Dr., Suite 100, Las Vegas, NV 89121.